Maureen Terralheiro

Founding Partner

Mission: Building cultures that thrive on purpose and performance, whether through keynotes or enterprise overhauls.

Track Record: 15+ years of executive experience driving $880K savings and 40% self-service growth. Recognized as the 2024 OPEX Global Business Transformation Leader.

Expertise: Lean Six Sigma Black Belt focused on operations, change management, and high-performing inclusive teams.

Personal: Lifelong baseball fan, inspired by the strategy and resilience found on the field.

John Down

Founding Partner

Senior IT Management & AI Strategy Expert.
A seasoned professional with 20+ years in Enterprise IT Management and Business Process Improvement.

Core Expertise: Strategic AI Onboarding, IT Vendor Management, ITSM, and Continuous Improvement.

Skills: Strategy Development, Data Analytics, Risk Analysis, Relationship Management, and I.T. Dev/Ops. Focus on translating complex technology into tangible business value.

Key Achievements:

Successfully deployed enterprise-wide adoption of Google Gemini (74% adoption rate).

Elevated ITSM process to Level 3 maturity (EY index).

Management: Proven success managing hybrid global teams and large-scale projects.