Maureen Terralheiro

Founding Partner

Maureen Terralheiro is a transformation executive with 15 years of experience leading enterprise initiatives across financial services, insurance, and consulting. She specializes in business redesign and the integration of emerging technologies to drive operational efficiency. Maureen helps leadership teams move beyond technical trends to focus on responsible disruption—the transition to modern systems through measurable results and disciplined execution.

At Syntelix, Maureen applies her background in operating model redesign and strategic investment planning to help executives navigate complex transitions. Her work is defined by several key outcomes:

1. Operational Efficiency: She has designed transformation strategies for a large multinational organization, resulting in a 40% increase in customer self-service adoption and substantial operational savings.

2. Scalable Growth: Maureen builds cross-functional teams and project management offices that align technical portfolios with core business objectives.

3. Digital Innovation: She has led workplace transformations and launched mobile platforms that improved customer experience and simplified internal workflows.

Maureen is a Lean Six Sigma Black Belt. Her approach centres on ensuring technology serves the business, its people, and its long-term profitability.

John Down

Founding Partner

John-Paul Down is a "Holistic Engineer" who believes technology fails when it ignores the human ecosystem it serves. With over 20 years leading global IT operations for Fortune 500 enterprises, he dismantles the "Silo Tax"—the invisible inefficiencies that bleed budget when IT, Finance, and Operations don’t align.

Acting as a translator between technical complexity and business value, John-Paul ensures digital investments drive P&L performance. His methodology was forged in high-stakes environments:

The Governance Architect: At Procter & Gamble, he consolidated a fragmented $100MM vendor portfolio, creating a unified framework that captured $6M in annualized cost avoidance.

The Change Agent: At Cadillac Fairview, he engineered a market-leading 74% active adoption rate for Generative AI by prioritizing user value over corporate mandates.

At Syntelix, John-Paul brings this enterprise rigor to the mid-market. Whether metricizing vendor contracts to stop value leakage or architecting "Persona-based" workflows, his philosophy is constant: Structure the process, empower the person, and only then deploy the tool.

He believes the future of work isn't about replacing people with AI, but architecting the drudgery out of the system so knowledge workers can finally do the work they were hired to do.