Privacy Policy

Effective Date: 01/01/2026

1. Data Controller Identity This Privacy Policy outlines how SYNTELIX ("we," "our," or "us") collects, utilizes, and protects your personal data. SYNTELIX is the designated Data Controller responsible for your personal information.

2. Data Collection We collect specific personal and standard marketing data necessary for our management consulting operations. This includes:

  • Identity and Contact Data: Names, business email addresses, and phone numbers submitted via direct contact forms or service inquiries.
  • Technical Data: IP addresses, browser types, and standard engagement metrics collected via automated tracking cookies to monitor website performance.

3. Operational Purpose and Lawful Basis We process your data exclusively for standard management consulting operations. Our lawful basis for processing under the General Data Protection Regulation (GDPR) is grounded in legitimate enterprise interest and the fulfillment of contractual obligations. Specific purposes include:

  • Initiating and managing B2B consulting engagements.
  • Delivering operational support and IT optimization services.
  • Conducting targeted business development and relevant client communications.

4. Data Processors and Third-Party Sharing To maintain operational stability, SYNTELIX relies on secure enterprise vendors to process data on our behalf. These vendors are strictly bound by confidentiality and data protection agreements. Our primary sub-processors include:

  • HubSpot: For client relationship management (CRM) and marketing operations.
  • Google Workspace: For secure internal communications and document management.
  • Porkbun: For domain infrastructure routing. We do not sell your personal data to third parties.

5. Artificial Intelligence (AI) Disclaimer SYNTELIX maintains strict boundaries regarding enterprise data. We explicitly do not use, nor do we permit third parties to use, your personal or marketing data to train, test, or improve internal or external Artificial Intelligence models.

6. Data Retention We adhere to a strict data lifecycle management protocol. Personal data associated with inactive contacts, prospects, or log files is securely purged from our operational databases and CRM systems after 24 months of inactivity.

7. Your GDPR Data Rights Under the GDPR, you retain absolute control over your personal data. You have the right to:

  • Request access to the personal data we hold about you.
  • Request the correction of inaccurate or incomplete data.
  • Request the deletion of your personal data (Right to be Forgotten).
  • Withdraw your consent for marketing communications at any time.

To exercise any of these rights, please contact our data compliance team at legal@syntelix.ca. We will respond to all standard Data Subject Access Requests (DSARs) within 30 days.

8. Contact Information For any legal or privacy-related inquiries, you can reach us at: SYNTELIX 2255B Queen Street East Suite 528 Toronto, ON M4E 1G3 Email: legal@syntelix.ca